Q.    How high should the heater be hung?
A.    The optimum distance from the heater to the subject is 2-4'. Beyond 4' above the subject the radiant heat is spread out too much to be very effective. In the case of a horse, approximately 3-4' from the horse's back is suggested.
Q.    How much clearance between the heater and the ceiling should there be?
A.    A minimum of about 6" is suggested.
Q.    Are the heaters safe for use in a barn?
A.    With any heating unit there is always a degree of risk. The risk is minimal with Kalglo heaters if you follow the directions, use common sense, and hang them with enough clearance from combustible materials and clinch the "S" hooks closed with a pair of pliers so the heater does not come off the chains if accidentally bumped. The heaters have metal heating elements - no glass to break as with heat lamps or glass tube heaters.
Q.    Can the heaters be operated 24 hours a day?
A.    Yes. If the heater is hung properly in accordance with the installation instructions and is plugged into a good outlet, it can be used as much as necessary. The heaters can last over 20 years.
Q.    Can I use an extension cord?
A.    Extension cords are not recommended, however, for temporary use you may use a heavy duty outdoor use type extension cord.
Q.    What would happen if my horse would rear up and accidentally strike the heater?
A.    If the heater is hung properly with the "S" hooks clinched, the chances of the heater breaking or hurting the animal are minimal. And since two chains hold the heater up, it is very unlikely the heater would come loose from both of them and fall to the floor. A model PGG-30 heavy duty protective guard grill that snaps into the heater is available as an option. One guard grill for 35 in. model heaters, two guard grills for 65 in. model heaters. Order PGG-30 guard grills separately.
Q.    Do I need more than one heater in a double-wide stall?
A.    Usually not. We suggest one heater per adult horse (including foal). They are smart enough to know where the heat is and they will stand under the radiant heater if they are cold.
Q.    Do I need two heaters in my wash stall?
A.    If your winters can be severely cold (Dakotas, Minnesota, etc.), you might consider using two 240 volt, 2000 watt heaters (model HS-2420). Or, if you don't have 240 volts available (hot water heaters run off 240 volts), then you should use two 120 volt, 1500 watt heaters (model HS-1215) even if your winters aren't severely cold. Many people just use one model HS-2420 in their wash stall.
Q.    Are 240 volt heaters more efficient?
A.    Yes, slightly, because the same size heater at 240 volts uses less current, thus wiring losses would be less. We usually recommend the 240 volt model HS-2420 over the 120 volt model HS-1215 whenever a 240 volt receptacle is already available, or if the installation of a 240 volt service is not a problem.
Q.    How much does it cost to operate?
A.    This question is difficult to answer because of so many variables. We can give you an example of the hourly cost of operation of two popular heater models using a round number of 8 cents per KWH as the electric rate (your cost of electricity can be calculated from your last electric bill): HS-1215RS - depending on the setting of the control (like the power level on a microwave oven) the cost would be 2.8 to 8.4 cents per hour on low to medium and 12 cents per hour on high. HS-2420RS - depending on the setting of the control (like the power level on a microwave oven) the cost would be 3.6 to 11.2 cents per hour on low to medium and 16 cents per hour on high.
Q.    Do I need a thermostat?
A.    Thermostats are usually used in enclosed tack rooms. They are not used in wash stalls. For a horse stall, the choice is up to you. A thermostat is an option that can be used with any model heater, with or without a power regulator. A thermostat serves as a convenience to automatically turn the heater on when the air temperature drops to the thermostat setting and then turn the heater off if the air temperature rises above the thermostat setting. Keep in mind the radiant heaters do not increase the air temperature very much in the horse stalls inside the barn so the thermostat is actually dependant on the outside air temperature. Most people say they are in the barn so often they don't need thermostats. They turn the heaters on when needed and off when not needed.
Q.    What is the difference between the HS-1215 and HS-1215RS?
A.    The HS-1215 is the basic model stall heater. When plugged in and voltage is applied it is on full. The HS-1215RS is the same heater except it has a power regulator built-in on one end. This power regulator (designated by the RS in the model number) is similar to using the power level on your microwave oven. It cycles the heater on and off so the average output is something less than on full. The range of control is as follows: off, variable 23% to 70%, and 100% (high).
Q.    What is the difference between the HS-1215RS and MRM-1215?
A.    The power regulator in the HS-1215RS is an electro-mechanical switch that cycles the heater on and off. The range of control is: off, variable 23% to 70%, and 100% (high). The MRM-1215 has a solid-state dimmer circuit built-in. It does not cycle the heater on and off but instead continuosly applies voltage to the heating element as a dimmer controls a light bulb. The range of control is 0 to 100%.
Q.    If I don't want to get up on a step stool or ladder to adjust the HS-1215RS built-in control, what model should I get?
A.    The power regulator (designated by the RS in the model number) is also available as a wall mounted unit. The PR-1218RS, wired in place of a wall switch, can be used to control the basic model HS-1215 heater.
Q.    What is the price of the stall heater?
A.    Prices are provided to prospective customers who contact us and provide us with their name, address, and phone number. We can send you a complete packet of literature with a price sheet, or we can e-mail you our price list, whichever you prefer. There will be no high pressure sales tactics or unwanted telemarketing.
Q.    How much does it cost to ship a stall heater?
A.    We can ship UPS but since the length of the heater is 65", it is considered oversize. UPS ground to the west coast costs around $42.00 for one 65" heater.
Q.    Is there any sales tax?
A.    Only if you live in Pennsylvania. Out of state orders are not taxed.
Q.    What is the normal delivery time?
A.    Most of the popular models are in stock for shipment by the next business day; however, during the peak heating season we may be low on certain models. If possible, try to allow for up to a two week delivery time. UPS ground delivery to the west coast usually takes at least a week just for the shipping time.
Q.    How long have you been making these heaters?
A.    Kalglo has been making electric radiant infrared heaters since 1970. We have been selling them to the equine market since 1979.
Kalglo Electronics Co., Inc.
Copyright ©2000-2002, Kalglo Electronics Co., Inc.
All Rights Reserved
Created - 10 Oct 2000
Revised - 29 Nov 2016